Return Policy

Our policy states you have 30 days to return any item if you are not completely satisfied. Unfortunately, we can not offer a refund or exchange after 30 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because we deal in Custom work several types of goods are exempt from being returned. These items include:

• Apparel Items that have been used/washed
• Any item not in its original condition
• Any item that is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

However, If there is a material defect or a printing defect we will offer a discount or to reprint problem shirts. We are unable to offer a return for custom printed merchandise.

There are certain situations where only partial refunds are granted: (if applicable)

What to do if this happens:

• Please use the contact form
• Reference your order/invoice number
• Tell us what is wrong
• If possible, take a photo of the issue (we may request this later)
• We will respond within 7 business days.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@twistedpapertini.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@twistedpapertini.com and send your item to: 1042 Elizabeth St. Suite 4, Nicholasville, KY 40356.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1042 Elizabeth St. Suite 4, Nicholasville, KY 40356.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.